We were dealing with an 18-year-old alarmed-looking clerk yesterday and had arrived 45 minutes before closing, so we still don't know anything about how this could have happened. She called the manager and he said he'd meet us there this morning, which is kind of alarming in itself when you think that he couldn't be bothered to deal with a troubling turn of events at that very moment.
At any rate, we're going back today at the moment the place opens, and I'll be in full-on indignation mode. Here's hoping that "24/7 video surveillance" they promise turns out to be true, although I fear that all we're going to see is somebody breaking into our locker. Video footage won't bring back our stuff.
Let me tell you, there's nothing more disorienting than opening a combination lock that you've never seen before (with the combination still handily taped on the back, just to make it easier) to find that indeed, that IS your stuff in there behind the door - and yes, some of it is missing. The most obvious is our bed mattress and two bags of all our favourite clothes, which is completely inexplicable and part of the reason why my partner Paul thinks there has to be a logical explanation. Here's hoping.
Double-checked the self-storage Web site this morning just to make sure that security was one of the things they promised, and found this promise on every page of the site: "Your valuables are safe with us!" Particularly galling is a rather smug line about how they look after your stuff as if it was their own, adding: "This isn't a friend's basement."
Alas, we would have been better off if it had been.
Who knows, maybe I'll be happily deleting this post a few hours from now because it turns out there was a good reason why somebody cut our lock off, took our mattress and God knows what else out of there, and put on a new combination lock that allowed anyone with the sense to flip the thing over to be able to break in again. (Does rather seem like the point, doesn't it?)
Like I say, here's hoping.