Maybe one day you’re going to find yourself
somewhere in Honduras thinking, hey, here I am in a country with way too many
sick, underfed dogs, and I’d like to find at least one of them a great new home
in Canada.
And with that one little thought, the grand
and costly adventure will have begun.
I must admit, bringing White Dog home
seemed destined. We've been feeding a variety of dogs during our two-plus years
in Copan Ruinas, but White Dog appeared out of nowhere for the first time a
couple of days before one of my daughters and her husband arrived for a visit
in January, and the three of them instantly hit it off. Unlike a lot of the other street dogs here,
who really love their wandering lives, White Dog seemed done with the entire
business and eager to shift into a more domesticated life. Why not, we all
said.
So I went on-line and started looking for
information on airline web sites. United is the airline we’ve used the most for
flights back and forth to Canada since we came here, and information on the
United site about the company’s PetSafe program seemed pretty thorough. It
looked like the rate for a dog of White Dog’s size in the (giant) kennel
required by the airline would be around $289 – pricey, I thought, but not
impossible. United also got back to my email requests for more information,
unlike Delta and American Airlines.
United’s initial information was wrong, mind
you, and I would eventually come to see that what was on their site wasn't even remotely thorough and in fact was downright misleading. But in those
halcyon days of January when I did not yet know just how little I knew, choosing
United seemed logical.
I quickly learned that while there was
quite a bit of information about PetSafe on the site, getting particulars for booking
a specific dog on a specific plane was like pulling teeth. I didn’t really get
why it was going so badly until I got in touch with a Facebook acquaintance who’d
been through the experience of shipping a dog from Honduras to Canada, who told
me Honduras requires the use of animal brokers. He sent me a contact for Rex
Internacional, which United uses.
In hindsight, I should have paid more
attention to the teeny notice on the United PetSafe rate page that says “Note:
Additional fees may apply in countries that require the use of animal brokers.”
But isn’t that just always the way with hindsight? At any rate, never in my
wildest imaginings would a passing aside about “additional fees” lead me to
think that it would increase the rate quoted on the United site by 140%.
But I’m getting ahead of myself. While waiting
for more information on how to ship White Dog, I got started on the veterinary
processes. We live in Copan Ruinas, which has no veterinarian, so the first step was an eight-hour return bus ride for me and White Dog to San Pedro
Sula to visit a vet who knew all the steps to meet airline requirements. Canada’s
requirements turned out to be surprisingly simple - a current rabies
vaccination – but the airline needed things like a health certificate dated
within 10 days of your flight and an export permit (really?) from the Honduran
government.
Price for vet services, export permit, and one
month of antibiotic treatment for a tick disease we discovered White Dog had: $250.
Add another $28 for the round trip bus ride to and from San Pedro, as I had to
buy White Dog her own bus ticket. But hey, I was still thinking that the
airfare was $289, so I remained calm.
Now, the kennel. The airline wants the dog
to be comfortable, so you need to pick a kennel according to a set of
measurements based on the dog’s size. I thought we could save $200 for a new
kennel by having my youngest daughter bring a used kennel with her when she
came to visit us this month, not fully understanding just how big and awkward a
Kennel 500 can be. We could have gotten away with the smaller Kennel 400, as it
turned out, but at least White Dog now has a doggie condo to relax in for her
flight.
As things went, that too was a much more
hassle-filled endeavor than I had anticipated, and Houston airport actually
threatened my daughter with having to pay $200 to ship the kennel here because it was
oversize (a kinder agent stepped in and resolved the crisis). I make a point of
not saying “You would think” anymore, because that’s a very clear sign that a
person is not adjusting to Honduran culture, but really, wouldn’t you think
United might consider renting the damn kennels?
Anyway. So early March comes and I'd now been
in email correspondence for six weeks with the Rex Internacional and United
folk, and had had the dog vaccinated, treated for her tick disease, organized
the kennel journey and booked our own flights back to Canada. I send another email
to Rex Internacional confirming that all is a go, and they finally tell me the
total price: $805. It is not overly dramatic to say that I thought I was going
to throw up. I mean, not only is that way, way higher than my daughter or I
were planning for, it is a truly embarrassing amount for two volunteers to pay
to bring a dog home from an impoverished country where $805 is many people’s
annual income. It is almost $200 more than our own tickets cost us.
Not only that, but they would only fly her to Vancouver, not Victoria. So we would now be arriving at midnight in Vancouver with a dog, unable to use our tickets to Victoria and with no transport to get the three of us to Victoria.
But by this time, almost 2 months had
passed since White Dog started hanging around. We had moved into full-on
domestication. This dog was a pet, pure and simple. I couldn't have lived
with myself if we’d just abandoned her to her Copan fate at that point. We were
totally over a barrel.
I did my best, sending Rex Internacional a
note that made it very clear that we were devastated and angry. I CC’d high-ups
in United. It helped a little: Rex acknowledged they’d made an error of $110 by
charging us for 2 dogs in the kennel (even though I’d filled out a form stating
there was only one). But United didn’t budge. I sulked for a few days, but then
confirmed with my daughter that we were all still committed, and booked the
flight for $695. Which is still more than our own tickets.
Add it all up and we’re basically at
$1,000. The kennel ended up costing $40 for my daughter to bring as a second
piece of baggage. Plus it got cracked somewhere along the way, so add in maybe
another $30 to fix it. And then there will be the cost of private transport for
getting the dog and her condo-kennel to San Pedro, as not even the most
tender-hearted bus driver is going to let us lug that huge thing onto a crowded
local bus. I’m not even sure it would fit through the door.
Call me suspicious, but I have a strong
feeling that the costs aren't fully tallied yet. I've been joking with my
daughter that we should rename the new family member Golden Dog. Thanks to Facebook, though, we do now have transport to Victoria after a kind-hearted person who I don't even know that well said she was going to be in Vancouver on April 2 and would come pick us up.
But
it’s all just money, isn’t it? White Dog only has to make that little extended-paw
gesture of hers that always makes me smile, and all is forgiven. As for Rex
Internacional and United Airlines – well, that might take a little longer.