We spent a lot of time talking about
culture in the Cuso International training we took in Canada before moving to
Honduras last year. The course facilitators cautioned us repeatedly that real
cultural differences go much deeper than the clothing styles, language, food
and general habits of a country that a foreigner first notices.
They were right. It’s the “soft culture”
stuff you have to watch out for – the things you tend not to see until they
trip you up.
For instance, I now recognize that I’m much
too direct in my interactions with people here. I give people a quick hello and
then bam, I'm on to whatever topic I'm there for. It wasn’t a problem in
the early months when my Spanish skills were in their infancy, but it’s becoming
more of an issue now that I can actually talk.
Cuso did alert us to the cultural
differences around conversation, blunt talkers not being the general rule in
countries like Honduras. Still, it’s tough to curb that instinct.
Hondurans will spend a good 10 minutes of
gentle warm-up with somebody before they get to the point: how's the kids; boy,
it's been hot this past week; are those chilies you've got planted over there? If
you’ve come to their house to talk business, expect to pull up a chair on the
porch, drink a big glass of horchata,
and wait and wait before anyone gets around to the real reason for the visit. Even
the emails down here start with a couple of paragraphs of abrazos (hugs) and blessings from God before they cut to the chase.
Then there’s shop culture. In the small
stores especially, people don’t really line up to pay for their things. It’s
more of a horizontal exercise, with everyone standing along the counter in an
unclear order waiting for the clerk to give them a signal that it’s their turn.
None of the customers ever shows so much as a hint of impatience while experiencing
this.
At first I stood back at a respectful
distance, fearful of looking like the big, pushy gringa demanding service first. But you can stand there a long time
if you don’t get at least a little pushy. Now I make an effort to inch closer
to the counter as I wait, and have taken up the habit of my fellow customers of
having money clearly evident in my hand. It seems to help.
The other day when I was at a drug store buying
hair product, the clerk fetched a co-worker from the other side of the store
and they proceeded to have an intense conversation with each other about how
the other young woman got her hair so shiny and smooth.
At first I was baffled, and slightly
irritated that the clerk had chosen to get into a personal conversation before
she rang through my sale. But then it dawned on me that the exchange was for my
benefit. They were making suggestions to me, in their indirect way, about
products I might want to try to get the same luxe hair as the other girl.
I admit, the indirectness is one of the
parts of Honduras culture that I like the least. No big deal when it manifests
as two young women dropping hints about hair products, but it’s a real irritant
when you’re trying to resolve a problem.
Rather than just give it to you
straight and risk that you won’t like what you hear, people will say whatever
they think will make you go away happy. But the third or fourth time that
happens and the problem is still no nearer to being resolved, let me tell you,
you’re no longer going away happy.
I’ve learned to quit asking people for
directions, or what time the parade starts, or where the meeting’s going to be.
It seems they can’t bring themselves to tell you that they don’t have a clue.
So they just make something up.
One night in Santa Rosa de Copan, we
wandered for almost an hour on the advice of six different locals we asked for
help, looking for a restaurant that turned out to be two minutes away from our
hotel. I’ve had similar experiences when I’ve asked about which bus to catch,
or when the next one was leaving. Or from where.
But hey, so we get lost once in a while.
So we experience occasional bouts of unbearable frustration trying to resolve a
customer-service problem that is never, ever going to get resolved. I like the
place, and in fact am starting to feel the cultural disconnect more now when
I’m back in the impersonal, insulated and harried culture of my own land.
I like that people want to talk here. I’m even
getting better at not glancing around nervously during our conversations to see
what time it is and whether I’m late, because I’ve now been here long enough to
know that whoever I’m rushing off to see will almost certainly show up later
than me anyway. I like the ritual of greeting every person I walk past.
And sometimes, the fellow from the Copan
Ruinas post office runs out into the street as my spouse or I are passing by to
tell us that we’ve got mail. Now there’s a cultural difference I could get used
to.